Returns Policy

ONLINE PURCHASES 

FULL PRICE ITEMS:

We will offer a refund or store credit for full priced items purchased online (except on jewellery due to hygiene policy, handbags and scarves), within seven (7) days of the receipt of the parcel, only if the conditions of return are met.

SALE ITEMS:

Adolfo Dominguez is happy to offer an exchange or Store credits due to change of mind on sale items purchased online (except on jewellery due to hygiene policy, handbags and scarves) within 7 days of the receipt of the parcel, with a valid receipt and in the original condition.

We are unable to offer refunds on any sale item unless the product is faulty.

CONDITIONS OF RETURNS

•The garment has not been worn, altered and washed and is in a resalable condition

•The garment has not been damaged while in the customer's possession

•The customer has proof of the garment purchase in an Adolfo Dominguez Australia store or online 

•The original Adolfo Dominguez Australia swing ticket is attached to the garment

 

FINAL REDUCTION ITEMS:

No exchange or refund on items marked as final reduction.

IN-STORE PURCHASES:

We offer an exchange or store credit for in-store sales (except on jewellery due to hygiene policy), within seven (7) days of purchase if the following conditions are met:

•The garment has not been worn, altered and washed and is in a resalable condition

•The garment has not been damaged while in the customer's possession

•The customer has proof of the garment purchase in an Adolfo Dominguez Australia store or online

•The original Adolfo Dominguez Australia swing ticket is attached to the garment

 If the original purchase was made on a credit or EFTPOS card, the refund itself must be credited to the original card used

Unfortunately, Adolfo Dominguez Australia gift cards and jewellery purchases are not eligible for a change of mind returns.  

We accept online returns and exchanges in Adolfo Dominguez Australia stores Australia-wide.  

How much do returns cost?

A $10.00 (AUS) shipping and handling fee will be deducted from the total value of the returned goods.

How will I be refunded?

Refunds will be credited to your original method of payment within seven days of us receiving the item and the refund being approved. Please note that relevant shipping charges will be incurred by you for the cost involved in returning items, except in the case of faulty goods.

What if my item is faulty?

Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also allowed to have the goods repaired, replaced or to receive a refund if the products fail to be of acceptable quality, and the failure does not amount to a major failure.

Get in touch with us via email at info@adolfodominguez.com.au for a resolution. It’s fastest for our team if you’re able to email through photos of the fault and a good description of the issue.

 Where a failure does not amount to a significant failure, Adolfo Dominguez Australia Pty Ltd is entitled to choose between providing you with a repair, replacement or refund. To obtain compensation (for reduction in the value of the product due to a major failure) , you will need to provide documentary evidence of the reduction in value, and documentary evidence that such reduction in value was a reasonably foreseeable consequence of a failure by Adolfo Dominguez Australia Pty Ltd to comply with a consumer guarantee under the Australian Consumer Law.

I want to return my purchase to an Adolfo Dominguez Australia store. How do I do this?

If you’re based in Australia or New Zealand, we accept online returns and exchanges in Adolfo Dominguez Australia stores nationwide. The item must be in a saleable condition, unworn with swing tags attached and returned within seven days from the order date. Online returns and exchanges will only be accepted in-store upon presentation of your tax invoice (this is connected to your dispatch or collection notice).

 How do online returns work if I can’t make it to an Adolfo Dominguez Australia store?

 •Contact us at info@adolfodominguez.com.au as soon as possible after delivery to ensure that your parcel is back to us within 15 days of ordering and delivery.

•Enter your six-digit order ID, as the subject line of the email.

Itemise the items you’re returning and let us know why.

•We'll organise a courier to collect the parcel and send you a courier label to attach to the bag.

 

If you choose to return your packet to us in another way and the package becomes lost, we will not be liable.

 

 Need help?

 Email us at info@adolfodominguez.com.au with your query, and we can assist.

 

How will I know that you’ve received my return?

 Once we’ve received your return to our distribution centre, you will be notified by email that the garment has been received and is to be assessed and processed.

You’ll receive a second email once your refund has been processed. This occurs within two business days.

Can I exchange a garment for a different size, colour or style?

We are unable to process or accommodate garment exchanges through the online store at this time. If you wish to exchange a garment for a different size, style or colour, please follow the returns process and initiate a new and separate order. A $10.00 (AUS) shipping and handling fee will be deducted from the total value of the returned goods. 

Alternatively, you may exchange online purchases at one of our Adolfo Dominguez Australia stores nationwide.

 What if my item is faulty?

Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation, being the reduction in value of the goods, for any other reasonably foreseeable loss or damage. You are also allowed to have the goods repaired, replaced or to receive a refund if the products fail to be of acceptable quality, and the failure does not amount to a significant failure.

 Get in touch with us via email at info@adolfodominguez.com.au for a resolution. It’s fastest for our team if you’re able to email through photos of the fault and a good description of the issue.

 How is a faulty garment defined?

 A garment is deemed faulty if it is any of the following: 

•Found to have a genuine manufacturers fault

•Does not correspond to samples or descriptions given to you

•Unable to do what it is supposed to

If our team confirms a garment seems faulty and we agree to absorb the return shipping cost, Adolfo Dominguez Australia online reserves the right to nominate and use a preferred international courier. Please note that if the garment is deemed not to be faulty, the cost of the return shipping will be deducted from any refunded value.

Where a failure does not amount to a significant failure, Adolfo Dominguez Australia Pty Ltd. is entitled to choose between providing you with a repair, replacement or another suitable remedy. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Adolfo Dominguez Australia Pty Ltd to comply with a consumer guarantee under the Australian Consumer Law.

How long will my refund take?

Refunds will be credited to your original method of payment within seven days of us receiving the item and the refund being approved. Please note that the customer incurs return shipping costs.

Are there any conditions around returning garments to Adolfo Dominguez Australia?

We will offer a refund (online only) or exchange (in-store only) on an item for a change of mind if:

 

•The garment has not been worn, altered and washed and is in a resalable condition

•The clothing has not been damaged while in the customer's possession

•The customer has proof of the garment purchase in an Adolfo Dominguez Australia store

•The original Adolfo Dominguez Australia swing ticket is attached to the garment

 

If the original purchase was made on a credit or EFTPOS card, the refund itself must be credited to the original card used